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Home » Tourism Tickets – Help Center

Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

About Alcatraz Island

How do I buy tickets for Alcatraz Island?

Tickets can be purchased directly on our website. We recommend booking in advance to secure your preferred time slot.

How long is the tour of Alcatraz Island?

The typical tour lasts about 2.5 to 3 hours, including ferry rides and time spent exploring the island.

What is the best time to visit Alcatraz?

Early mornings and weekdays are generally less crowded, offering a more peaceful experience.

Can I bring food or drinks to Alcatraz?

No food or drink is allowed on the island. We suggest eating at Pier 33 before or after your visit.

Are there restroom facilities on Alcatraz?

Yes, there are restroom facilities located on the island, including at the ferry landing area.

Is the tour wheelchair accessible?

While Alcatraz has some accessibility features, the island’s terrain is steep and uneven, which may limit access for visitors with mobility impairments. Please check ahead for specific accommodations.

How do I get to Alcatraz?

Ferries depart from Pier 33 in San Francisco. Public transit options are available, or you can drive to the pier and park nearby.

Can I take photos on the island?

Yes, photography is allowed on the island, but drones and tripods are not permitted.

Is this the venue’s official website?

No. This website offers official tickets to Alcatraz Island but is not the venue’s official website.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

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